SIGMA · Universidad Montrer
Institutional operations, in one environment.
SIGMA brings together academic, administrative, and communication processes so Universidad Montrer can coordinate them from one platform.
Operational features are enabled only for authorized institutional accounts.
Institutional capabilities
Functions that coordinate institutional work.
Each module contributes to an operational flow: organizing teams, handling conversations, connecting services, and following up.
- Workspaces and owners
- They define the team that manages each operation and its associated information.
- Operational communication
- It centralizes conversations, approved templates, and service follow-up.
- Authorized integrations
- It connects CRM, messaging, and other services when institutional configuration requires it.
- Audit and support
- It maintains an operational history to resolve incidents and follow up.
WhatsApp Business
Each account connects to the area that will handle it.
Configuration associates an organization-owned WhatsApp Business account with a defined operational purpose.
Per-channel configuration
Each channel maintains its own owners, templates, and service rules.
01
Set the context
The responsible area, channel purpose, and team that will handle it are defined.
02
Link the account
The organization-owned WhatsApp Business account is selected and the connection is completed.
03
Manage service
The team uses the conversations, templates, and actions available for that channel.
Data and governance
Information handled under institutional rules.
Data processing follows the institutional documents for privacy, retention, and request handling.
- Data use
- Contact data, conversations, and configurations are used for their corresponding institutional tasks.
- Retention
- Records are retained only for the period required for operations, support, security, audit, or applicable obligations.
- Data subject requests
- The footer documents explain how to review privacy, correction, or data-deletion procedures.